The Ministry of Health and the Royal College has given dental offices the green light to open their clinics as part of a phased approach under strict guidelines. We are super excited to receive the news . Certain orthodontic procedures now require special preparation by our staff . Flexibility for some appointments may be challenging for the next little while until the phased approach is over. Therefore, we are again asking for your patience while we are working hard to perfect our systems and environment to ensure the safety of our patients, our team, and their families. We are asking of you the following:

• 1) Unless you have an emergency, please don’t call the office. We will get in touch with you based on your appointment type and the length of time it has been since you were last seen. Only call if you have not heard from us  by June 12
• 2) Complete the Government COVID-19 Self-Assessment within 12 hours prior to your appointment. https://covid-19.ontario.ca/self-assessment/
• 3) We will be screening you on the phone and on arrival which will include measuring temperature
• 4) If you are directed to seek medical attention pursuant to the Self Assessment, screened positive for any COVID symptoms, or if you are not feeling well, Please don’t come in to the clinic . We will reschedule your appointment accordingly
• 5) Patients are to  brush their teeth for 5 minutes at home  before your appointments. Brushing stations will be temporarily closed
• 6) Only one person to accompany the patient . Whenever possible, non-patients should wait in the car or outside the clinic
• 7) Unless required, no one other than  patients will be allowed in the treatment area
• 8) In the clinic, please ensure you wear a mask (provide your own due to shortage of PPEs), utilize the hand sanitizers, avoid touching things, and maintain physical distancing rules
• 9) Your next appointment will be booked via email, phone, or text. Please leave the clinic immediately after the appointment.

We have implemented, and working on, additional measures to ensure everyone’s safety. You will notice that we have:

• 1) Implemented daily staff screening protocol for all team members
• 2) Implemented a new standard of PPE’s for all staff
• 3) Removed all magazines, reading materials, game consoles, and coffee bars from the reception area
• 4) Installed plastic barriers on reception countertops
• 5) Installed HEPA filters and Air purification units around the office and especially in treatment areas
• 6) Increased the number of hand sanitizers around the office
• 7) Sealed off some chairs in the treatment area to be used for certain orthodontic procedures
• 8) Temporarily closed all brushing stations

We are working diligently to serve you and continue your treatment. Together, we will go through this.

We miss you and are looking forward to seeing everyone soon.